Frequently Asked Questions

Pottery 1018 is a small business focused on providing high-quality ceramics for customers who appreciate unique and handcrafted items. We offer a range of products including mugs, bowls, vases, and decorative items.

We use a variety of materials depending on the item, including clay, glaze, and paint. All of our materials are safe for food and drink use.

Most orders are dispatched via the United States Postal Service (USPS). We endeavor to ensure that your purchases arrive within a period of 2 to 14 business days under standard conditions.

We offer a local pickup service. We kindly request that you contact us to arrange a mutually convenient time for the collection of your order.

Currently, international shipping is not available. Shipping fees for orders are determined by the total purchase amount and are automatically calculated by our online shopping system.

Pottery 1018 expressly disclaims any liability for lost or stolen packages once they have been handed over to the shipping carrier. We also are not accountable for any additional shipping fees if parcels are returned due to the customer's non-availability, inaccuracies in the delivery details provided, or package rejection. In the event of shipment refusal, you will be held responsible for the original shipping costs.

You are eligible for a refund within a 14-day window from the date of purchase. Please ensure that the product is returned in an unused state and in its original packaging.

The customer is responsible for the return shipping expenses to Pottery 1018. We advise you to securely package the return items and opt for insurance as Pottery 1018 will not bear the responsibility for any damage or loss during the return transit.

Custom-made items are non-returnable and non-refundable.

Pottery 1018 diligently packs your ceramic or bisque products to withstand the shipping process, and we insure all breakable goods through the carrier. In the unfortunate event that your stoneware pottery or bisque arrives damaged, we request that you photograph both the packaging and the broken item (as may be required by the shipping carrier) and inform us within 72 hours of receipt.

Following the safe arrival of your return to Pottery 1018, you can anticipate a refund within 7 to 14 business days. The refund amount will cover the cost of the item minus any shipping charges. Please note, we cannot process returns for items that have been damaged, modified, or used. Confirmation of your return will be communicated via email upon receipt by Pottery 1018.

The customer bears the risk for items lost during return mailing. Non-received items will not be refunded.

Order cancellations are permissible within 48 business hours following the transaction or if the items have not been dispatched.an answer to this item.